Frequently Asked Questions
How early should I make a reservation?
We recommend making reservations as soon as you know your plans are firm. Online bookings can be made up to 48 hours in advance but you are always welcome to call our office and make a reservation – even a few hours before if we still have space!
Are there tour minimums?
Yes. Our tours typically require at least 4 people. If you have fewer than 4 in your party, you may still reserve any tour and we will attempt to combine other people with your tour to reach the minimum. If your tour has not reached the minimum, you will receive a call 48 hours in advance. Please see our Cancellation Policy for more information.
How early should we arrive to our tour?
Please arrive to our office 10-15 minutes early.
Your tour will depart our office exactly at the scheduled time. Please plan ahead for a timely arrival.
What do I need to bring?
Wanderlust tours will provide a naturalist guide, transportation from our office, and any equipment necessary for the tour. Please bring a water bottle, camera, extra layer for warmth, sunscreen or hat, and appropriate shoes/boots for the tour. You may purchase water protective gear at our office for your phone/camera, wallet/purse, etc.
Do you provide snacks?
We have scheduled our tours to depart and return outside of regular meal times to give you a chance to eat before or after. Unless indicated, we do not provide snacks on our tours. We always recommend bringing your own bottle of water.
Our office sells Hydro Flask bottles if you forget yours.
What should I wear on the tour?
For all tours, dress comfortably, bring layers. The weather changes frequently and it's best to be prepared for many situations. For Paddling tours: Feel free to wear sandals or closed-toe shoes, whichever you prefer. Caves: The caves are 45 degrees year round! For caving, always wear closed-toe shoes and bring a jacket.
How long is each tour?
From start to finish, most of our half-day tours are about 4 hours. Lava Cave Tours are typically 3 hours.
Do you do rafting?
We don't! Please visit our friends at Ouzel Outfitters or Sun Country Tours for awesome rafting trips.
If you want to commune with nature and learn lots about Bend’s natural and cultural history, try our amazing flat-water canoeing or kayaking tours with our professional naturalist guides. You won’t be disappointed.
Can dogs come on tour?
We love pups! Unfortunately, we cannot allow dogs on our tours. Please reach out to Ponderosa Paws for your dog-sitting needs!
Can our little ones come in a backpack?
The Volcano Tour and Canoe Tour are the best options for families with small children. They can ride in a backpack during the hiking portion of the volcano, and enjoy views and water play from the middle of the canoe or even from a parent’s lap. Please be sure to bring your own car seat or boosters and arrive 15-20 minutes early to set it up in the van with your guide. We do provide PFDs for children – just be sure to let us know ages.
Do you provide WATERPROOF bags?
We sell NRS dry bags in our office, but we do not provide any for the tours. While we don't anticipate anything getting soaked, we always recommend placing electronics in a plastic bag or waterproof case. (Or leave them locked in your car and enjoy a few hours unplugged!)
Can you pick us up at our hotel?
All tours depart from our office located in Bend, just south of downtown and the Old Mill District. We offer transportation to and from your hotel or residence for the Bend Brew Bus and Local Pour Tours only. We can arrange pickup for some custom tours.