TITLE: Administrative Assistant
POSITION: 28 hours/week, Seasonal- First week of June 15 - September 4.
SCHEDULE:
1:00 PM - 8:00 PM June - July 14
12:30 PM - 7:30 PM July 15 - August 14
12:00 PM - 7:00 PM August 15 - September 4
Thursday through Sunday. (Monday - Wednesday off)
Sundays: 8:00 AM - 3:00 PM
WAGE: Hourly
JOB SUMMARY: The Administrative assistant oversees many functions of office operations, including phone reservations, guest confirmations, database input, guide availability, guest and resort relations. He/she also maintains statistical information, assists with the merchandise and sales, and responds to all requests for information, brochures, and gift certificates.
QUALIFICATIONS:
- Great telephone/phone sales skills
- Organized and dependable, excellent written and oral communication skills
- Amazing attention to detail
- Experience in working with the public and customer service
- Professional demeanor and appearance
- Self-initiated to create new tasks and projects
- Computer skills - Word, Excel, Email, Google Calendar; great if also proficient in Flybook, Illustrator and Photoshop, Social Media, and Squarespace
- Love and knowledge of the outdoors, especially familiar with Central Oregon's lakes, rivers, caves, trails, desert region etc.
- Flexibility with hours/days
SPECIFIC RESPONSIBILITIES:
- Take reservations and schedule tours
- Offer professional customer relations skills and problem-solving in dealing with cancellations, upholding the cancellation policy and other issues
- Organize all merchandise, duties may also include helping with tracking inventory, keeping sales boxes stocked and neat
- Communicate with staff regarding tour schedules, reservations, guide schedules and guest needs so that appropriate action can be taken in a timely manner
- Help clean office as cleaning schedule dictates and as needed
- Initiate self-directed tasks and projects
- Work with resorts and hotels to help their guests experience a Wanderlust Tour and provide the highest quality customer service in helping guests to enjoy the area by recommending lodging, dining and activities
- Assist Sales and Marketing Managers with delegated tasks