TITLE: Administrative Assistant

POSITION: 28 hours/week, Seasonal- First week of June through first week of September;

SCHEDULE: 8:30 AM - 2:00 PM, Thursday through Monday. (Tuesday and Wednesday off)

WAGE: Hourly

JOB SUMMARY: The Administrative assistant oversees many functions of office operations, including phone reservations, guest confirmations, database input, guide availability, guest and resort relations. He/she also maintains statistical information, assists with the merchandise and sales, and responds to all requests for information, brochures, and gift certificates.

QUALIFICATIONS:

  • Great telephone/phone sales skills
  • Organized and dependable, excellent written and oral communication skills
  • Amazing attention to detail
  • Experience in working with the public and customer service
  • Professional demeanor and appearance
  • Self-initiated to create new tasks and projects
  • Computer skills - Word, Excel, Email, Google Calendar; great if also proficient in Flybook, Illustrator and Photoshop, Social Media, and Squarespace
  • Love and knowledge of the outdoors, especially familiar with Central Oregon's lakes, rivers, caves, trails, desert region etc.
  • Flexibility with hours/days

SPECIFIC RESPONSIBILITIES:

  • Take reservations and schedule tours
  • Offer professional customer relations skills and problem-solving in dealing with cancellations, upholding the cancellation policy and other issues
  • Organize all merchandise, duties may also include helping with tracking inventory, keeping sales boxes stocked and neat
  • Communicate with staff regarding tour schedules, reservations, guide schedules and guest needs so that appropriate action can be taken in a timely manner
  • Help clean office as cleaning schedule dictates and as needed
  • Initiate self-directed tasks and projects
  • Work with resorts and hotels to help their guests experience a Wanderlust Tour and provide the highest quality customer service in helping guests to enjoy the area by  recommending lodging, dining and activities
  • Assist Sales and Marketing Managers with delegated tasks